RETURN, REFUND, AND WARRANTY POLICY

30-Day Return Period

USA Welding Supply accepts return requests made within 30 calendar days after the customer receives the product. A return request does not guarantee approval. All returns require prior written authorization from USA Welding Supply.

Except for an approved defect or warranty claim, merchandise is eligible for return only if it is:

-  Brand new, unused, unworn, uninstalled, and unaltered;

-  In its original, unopened, undamaged packaging;

-  Complete with all tags, manuals, accessories, components, and promotional items; and

-  Accompanied by a receipt or other acceptable proof of purchase.

Products that have been opened, used, tested, worn, assembled, installed, altered, modified, damaged after delivery, or removed from their original sealed packaging are not eligible for return merely because the customer no longer wants the product, ordered the wrong item, or determined that the product is unsuitable for the customer’s intended use.

Return Authorization

Shipping cost on all returns is the responsibility of the customer/returning party

To request a return, contact:

Email: info@usaweldingsupply.com

If the return is approved, USA Welding Supply will provide return instructions and, when applicable, a return authorization number. Approved returns must be sent to:

USA Welding Supply
8736 Highway 87 N
Allentown, FL 32570

Merchandise returned without prior written authorization will not be accepted and may be refused, returned to the sender, or held at the customer’s expense.

Return authorization does not constitute final approval of a refund. All returned merchandise is subject to inspection after it is received.

Shipping cost on all returns is the responsibility of the customer/returning party

Return Shipping and Risk of Loss

Unless the return results from an error by USA Welding Supply or otherwise qualifies for prepaid shipping under applicable law, the customer is responsible for all return shipping charges.

If USA Welding Supply provides a return shipping label for a return that is not the result of our error, the cost of that label may be deducted from the customer’s refund.

The customer is responsible for properly packaging the merchandise and bears the risk of loss or damage during return shipment. We recommend using a trackable and insured shipping service. USA Welding Supply is not responsible for merchandise lost or damaged while being returned.

Original shipping, expedited shipping, handling, delivery, and related charges are nonrefundable except when required by applicable law.

Administrative Fee

All approved order cancellations, returns, and refunds may be subject to an administrative fee of up to 30% of the order or item price. The amount of the fee may be based on the costs incurred in processing, handling, inspecting, restocking, payment processing, preparing, or canceling the order.

The administrative fee, return shipping costs, missing-item charges, damage deductions, and other applicable amounts may be deducted from the refund.

USA Welding Supply may reduce or waive the administrative fee at its discretion. No administrative fee will be imposed where prohibited by applicable law. When USA Welding Supply shipped an incorrect item or approves a claim for merchandise that arrived defective or damaged, applicable remedies will be handled as described below.

Damaged, Defective, or Incorrect Merchandise

Customers must inspect their order promptly after delivery. Visible shipping damage, missing merchandise, or an incorrect item must be reported to info@usaweldingsupply.com as soon as reasonably possible.

The customer should retain the product, original packaging, shipping carton, packing materials, and shipping label while the claim is being reviewed. We may require photographs, videos, serial numbers, proof of purchase, testing information, or other documentation needed to evaluate the claim.

Failure to retain the merchandise and packaging or provide reasonably requested documentation may prevent us from verifying or approving a claim.

Defect Coverage Within 30 Days

If a product experiences a qualifying defect within 30 days after delivery, contact USA Welding Supply before returning it. At our option and subject to applicable law, we may:

-  Troubleshoot or inspect the product;

-  Refer the claim to the manufacturer;

-  Repair the product;

-  Replace the defective product or component;

-  Issue store credit; or

-  Issue a refund when another remedy is unavailable or inappropriate.

A defect or warranty claim does not automatically entitle the customer to a refund. USA Welding Supply or the manufacturer may be entitled to inspect, test, repair, or replace the product before a refund is considered.

This coverage applies only to verified defects in materials or workmanship. It does not cover damage or failure caused by misuse, abuse, neglect, accident, improper storage, improper installation, unauthorized repair or modification, failure to follow instructions, normal wear and tear, consumable use, power irregularities, incompatible equipment, or use outside the product’s intended purpose or specifications.

Manufacturer Warranties

After the initial 30-day period, products covered by a manufacturer’s warranty must generally be submitted directly to the manufacturer under the manufacturer’s warranty procedures, limitations, and available remedies.

Manufacturer warranty terms vary by product. The manufacturer—not USA Welding Supply—determines whether a claim qualifies under its warranty and whether the remedy will be repair, replacement, parts, credit, or another remedy.

USA Welding Supply may assist customers with locating manufacturer warranty information but does not extend, modify, or replace a manufacturer’s warranty unless USA Welding Supply expressly provides a separate written warranty.

Warranty claims do not cover shipping, removal, reinstallation, troubleshooting, labor, equipment rental, downtime, lost production, lost profits, or incidental or consequential expenses unless expressly covered by the applicable written warranty or required by law.

Nonreturnable Merchandise

The following merchandise is not eligible for ordinary return:

-  Opened, used, worn, tested, installed, assembled, altered, or modified merchandise;

-  Merchandise not in its original unopened packaging;

-  Custom-made, personalized, configured, fabricated, cut-to-length, or special-order products;

-  Clearance, closeout, final-sale, or sale merchandise;

-  Gift cards;

-  Hazardous materials;

-  Flammable liquids or gases;

-  Consumable products once opened;

-  Merchandise damaged after delivery;

-  Products missing parts, packaging, manuals, accessories, tags, or serial-number labels; and

-  Merchandise otherwise designated as nonreturnable on the product page or at the time of sale.

A nonreturnable designation does not eliminate any rights concerning a verified defect, shipping damage, incorrect merchandise, or warranty coverage that cannot lawfully be excluded.

Exchanges

Direct exchanges are not guaranteed. If an unopened product is eligible for return, the customer may be required to complete the approved return and place a separate order for the replacement product.

Defective-product replacements will be handled through the applicable defect or warranty process.

Refund Processing

After an authorized return is received and inspected, USA Welding Supply will notify the customer whether the return and refund have been approved.

If approved, the net refund—after deducting any applicable administrative fee, shipping charge, damage deduction, missing-item charge, or other permitted amount—will generally be issued to the original payment method within 10 business days.

Financial institutions and credit card companies may require additional time to process and post the refund. If more than 15 business days have passed since USA Welding Supply confirmed that a refund was issued, contact info@usaweldingsupply.com.

Canceled or Refused Orders

An order is not canceled until USA Welding Supply confirms the cancellation in writing. Orders that have entered processing, been packaged, shipped, specially ordered, configured, or prepared for fulfillment may be noncancelable or subject to the administrative fee and other costs already incurred.

Refusing delivery, failing to accept delivery, or returning merchandise to the sender does not automatically cancel the order or qualify the customer for a full refund. Any refund approved after refused or unsuccessful delivery may be reduced by the administrative fee, original shipping charges, return shipping charges, carrier fees, storage fees, and other costs incurred.

Applicable Law

This policy is subject to all applicable federal, state, and local laws. Nothing in this policy is intended to waive or limit a consumer right or remedy that cannot legally be waived or limited.